Records Management
CSMOP, ISTM, GFR & Retention
Study Notes
CSMOP — Chapter 10: Records Management
Activities Involved in Records Management
Records management covers activities concerning mainly Recording, Retention, Retrieval, and Weeding out.
- 📜Under Public Records Act, 1993 and Public Records Rules, 1997, each record-creating agency must nominate a Departmental Records Officer (DRO) — not below the level of a Section Officer.
Stage of Recording
- 📋Files should be recorded after action on all issues considered thereon is completed, as per record retention schedules (Para 10.7).
Papers of purely ephemeral nature (casual leave records, temporary circulars) with little reference or research value may be destroyed after one year without being formally recorded.
- ▸Electronic file on which action is complete is closed and kept in a closed folder.
- ▸May be closed by creator after approval of competent authority (Section Officer and above).
- ▸Only the closing official and the authorising official can see the closed file.
- ▸Reopening requires approval of the competent authority.
- ▸Electronic files must also be kept in external media, checked at least once a week.
Departmental Instructions
- 📋Each Department must issue Departmental Instructions to regulate the recording and reviewing of records. These must be periodically reviewed and re-issued.
Categorisation of Physical Records
Files may be recorded under one of three categories:
Permanent preservation. Microfilming required if document is too precious for unrestricted access, or if material requires frequent simultaneous reference.
PermanentPermanent preservation for administrative purposes (Appendix 10.2), but not requiring microfilming. No precious documents or frequent simultaneous access.
PermanentFiles of secondary importance with reference value for a limited period. In exceptional cases, if retention beyond 10 years is needed, upgrade to Category B.
≤ 10 YearseFiles are recorded under only two categories: Category A (permanent) and Category C (≤ 10 years). eFiles in Category C required beyond 10 years must be upgraded to Category A.
Procedure for Recording
After action is completed, the Dealing/Initiating Officer in consultation with the supervisory officer should close and record the file through the following 12 steps:
| Step | Action Required |
|---|---|
| i | Indicate appropriate category & retention period. For Category 'C', note "C/5 – Destroy 2/2023" on file cover. Needs Section Officer approval. |
| ii | Revise the file title where necessary to adequately describe final contents. |
| iii | Get file indexed — mandatory for Category A & B files. |
| iv | Take extracts of important decisions/documents for the standing guard file, precedent book, etc. |
| v | Remove and destroy superfluous papers (reminders, routine slips, rough drafts) — unless having audit or legal value. |
| vi | Complete all references; mark previous and later references clearly on the file cover. |
| vii | Complete columns 4 and 5 of the file register (Appendix 7.3); correct column 2 if necessary. |
| viii | Enter file number in the register for watching progress of recording (Appendix 10.1). |
| ix | Write "RECORDED" prominently in red ink across entries in the file movement register. |
| x | Convert all pencil notations (page numbers/references) into ink. |
| xi | Prepare fresh file covers where necessary, transferring all previous entries. |
| xii | Hand over to MTS for repair and stitching. Show to designated official for final entries before bundling. |
- ✖Change of file title or removal of any paper from any part of an electronic file is not permissible.
- ✔File maintenance is a continuous and automatic activity in eFile.
Stage of Indexing
- 📇Files are indexed at the time of their recording.
- ✅Only Category A & B files are indexed.
- ⚡Exception: If a list of recorded files is available in MS-Word or PDF format, indexing is not required.
- ▸Metadata of the file along with recording info enables easy tracking, retrieval, and status monitoring.
- ▸Searchable parameters: File number, Subject/Part-subject, Category, and creation parameters.
Record Retention Schedule
| Type of Records | Retention Schedule Reference |
|---|---|
| Accounts Records | Appendix 9 of General Financial Rules (GFR), 2017 |
| Establishment & Housekeeping (common to all Depts.) | Common schedule issued by DARPG |
| Manual Records (referred in MOP) | Appendix 10.10 of CSMOP |
| Substantive Functions of a Department | Departmental schedules vetted by National Archives of India (NAI) |
All retention schedules must be reviewed at least once in 5 years.
Custody of Records
- 📄Files transferred via Appendix 10.3 (duplicate list). One copy stays with receiver; other is returned to transferor.
- 📖DRR maintains a Record Review Register (Appendix 10.4) with pages allotted for future years.
- 🏛️25-Year Rule: Files reaching their 25th year which survive review are stamped TRANSFERRED TO NAI and sent with a list in triplicate.
- 🔥Preservation Standards: Record rooms must be ventilated, well-lit, fire-safe, moisture-free; records dusted regularly and periodically fumigated.
- ▸Closed e-files are reviewed as per schedules and marked for weeding out or transfer to NAI as per accession procedures.
Review & Weeding of Records
- ▸Reckoned from Year of Closing
- ▸Review on expiry of retention period
- ▸Extended retention must not exceed 10 years total
- ▸Approval required from Branch Officer / Divisional Head
- ▸Reckoned from Year of Opening
- ▸Review on attaining 25th year
- ▸Surviving files transferred to NAI
- ▸Review cycle begins in January each year in 4 lots: Jan, Apr, Jul, Sep
Legal & Inquiry Proceedings
- 🚫Files related to Departmental Inquiries, Commissions of Inquiry, Court Proceedings/Judgments may NOT be destroyed even if lifecycle is complete.
- ✅Destruction only after report submission or judgment implementation.
- 👤Requires approval of Joint Secretary / Head of Department.
- ⏳Files must be kept during appeals or challenge periods.
Manner of Destruction:
Manually torn into small pieces
Use of shredder
Shredded first, then incinerated
- 📢Annual Special Drive — launched to record/review all Category 'C' files.
- 👔JS Half-Yearly Review — state of weeding reviewed half-yearly by each Joint Secretary.
- 🔍Inspection Attention — officers must pay special attention to Records Management during inspections.
- ▸Once physical files are reviewed, the RMS takes care of weeding out procedures automatically as per prescribed manual standards.
Quarterly Progress Reports
- i.The Record Officer prepares progress reports each quarter (in duplicate) on recording and review for the preceding 3 months (Appendices 10.6 & 10.7). Submitted to Section Officer along with: (a) Register for watching progress of recording (Appendix 10.1); and (b) Lists of files received for review (Appendix 10.5).
- ii.The Section Officer checks both statements, submits one copy to the Branch Officer and sends the other to the section handling Internal Work Study.
- iii.The DSIWS/O&M section posts figures in Appendices 10.6 & 10.7, prepares consolidated statement for the Department (Appendices 10.8 & 10.9), watches progress, and brings significant trends to the notice of the O&M Officer and Secretary.
Personal Offices of Ministers
- a.Must maintain registration, dispatch, and file movement registers. Secret papers connected with Cabinet meetings kept in separate folders.
- b.When files are given informally to the Minister, the PS to Minister must be informed. PS tracks movement and ensures file is returned once disposed.
Only Black or Blue ink shall be used. Divide notes into serially numbered paragraphs. Handwritten notes should be avoided; notes of half a page or more must be electronically printed on both sides.
Records of Officers & Staff
- 📋Each Department may issue departmental instructions to regulate the review and weeding out of records maintained by officers and their personal staff.
Requisitioning of Records
No recorded file will be issued from sections, DRR, or Archival records except with a signed archival records request in the form prescribed under the Public Records Act, 1993 / Rules, 1997.
- ▸List of files to be reviewed in a year is available in the system based on defined categories.
- ▸Facilities: categorisation, sending to record room, location tracking, reviewing, transfer to NAI, weeding out.
- ▸Presently, all electronic files are retained in the eFile system.
Retention Schedule for Records (MOP)
The retention period is reckoned with reference to the date from which the record ceases to be current/active.
| Description of Record | Retention Period |
|---|---|
| Dak Register | 3 Years |
| Standing Guard Files | Permanent (weed out when revised) |
| Section Dispatch Register | 5 Years |
| Messenger Book | 3 Years |
| File Register | Permanent |
| File Movement Register | 3 Years |
| Register for Progress of Recording | 3 Years |
| Precedent Book | Permanent |
| List of Files Transferred to DRR | 25 Years |
| List of Files Transferred to National Archives | Permanent |
| Record Review Register | 1 Year |
| List of Files Received for Review | 1 Year |
| Record Requisition Slip (NAI) | Destroy after return to NAI |
| Monthly Progress Report on Recording | 1 Year |
| Register of Communications from MPs/VIPs | 3 Years |
| Register of Parliamentary Assurances | 3 Years |
| Check-lists for Periodical Reports | 1 Year |
| Inspection Reports | 1 Year after ATN is accepted |
Records of Administrative Value
Papers required to be kept indefinitely for the administration's use:
- ⚖️Rights & Obligations — Evidence of rights or obligations of/against the government (property titles, deeds, awards, sanctions).
- 📜Major Policy Decisions — Including preparation or modification of legislation.
- 👥Committees & Working Groups — Constitution, functions, and working of important committees and working groups.
- 📚Lasting Precedents — Administrative memoranda, historical reports, legal opinions on important matters.
- 📖Rules & Regulations — Departmental guides or instructions of general application.
- 🏢Organisation & Staffing — Salient features of organisation and staffing of government departments and offices.
- 🏛️Important Litigation — Papers relating to important litigation or 'causes celebres' involving the administration.
Records of Historical Importance
Papers of value to historians and research scholars:
- 🌱Origin & Organisation — How a department was created, organised, functioned, and if defunct — how and why it was dissolved.
- 🏆Accomplishments — Data on what the department/agency accomplished (samples or annual reports).
- 🔀Policy Change Indicators — Identified via (a) Summaries for Ministers, (b) Committee appointments, (c) Notes for the Cabinet or Cabinet Committees.
- ⚙️Policy Implementation — Instructions for executing agencies and relevant forms.
- 🌐Public & International Events — Events causing interest/controversy on a national or international plane.
- 📊Trends & Developments — Political, social, economic developments, including unpublished statistical data.
- 📰Citations in Official Publications — Papers cited in or consulted in connection with official publications.
- 🔬Scientific Research & Development — Important aspects of scientific or technical R&D.
- 📍Local Interest Matters — Matters not reasonably available locally, or covering the whole country.
- 🗿Obsolete Investigations — Obsolete activities, abortive schemes in important fields.
- 📜Departmental Historical Sources — Any category treated as genuine historical sources (biographical/antiquarian interest).
ISTM — Chapter 12: Records Management
Definition & Nature of Records
Records are sources of information that possess future referral value — the "Memory" of an Organisation". Vital tools for management to make tactical, operational, or strategic decisions.
- 📄Paper Medium — Traditional paper-based files, registers, reports, correspondence, manuals, maps, and official forms.
- 💾Non-Paper Medium — Floppies, CDs, audio-tapes, micro-films, and cyber space (digital formats).
What Constitutes Records?
Records are the end product of an office's informational role — collecting, collating, storing, processing, and disseminating information.
| Building Blocks of Official Records | |
|---|---|
| 📂 Files & Registers | 📧 Reports & Correspondence |
| 🗺️ Manuals & Maps | 📋 Official Forms |
Factors Leading to Creation of Records
- 🌐External Activities — Various communications received from outside sources.
- 🏠Internal Activities — Analysis of external communications; internal decision-making; communications conveying final decisions.
- 🗒️Mini Records — Aids to facilitate internal working: running summaries of cases, reference folders, standing notes, standing guard files.
Why Retain Government Records? — 11 Key Reasons
| # | Reason | # | Reason |
|---|---|---|---|
| 1 | Statutory Requirement — Public Records Act, 1993 | 2 | RTI Act 2005 & E-Governance |
| 3 | External Obligations (Audit, Courts, Legislature) | 4 | Administrative Continuity |
| 5 | Establishes Precedents for future use | 6 | Consistency & Uniformity |
| 7 | Transparency — Open government working | 8 | Fixing Responsibility / Accountability |
| 9 | Historical & Cultural Value | 10 | Financial Propriety |
| 11 | Evidence — Legal proof in cases of dispute |
Life Cycle Categories
Principles of Efficient Records Management
| Principle | Detail |
|---|---|
| I. Creation Control | Control over record creation from inception to final disposition. Only relevant papers in file; transitory papers must not clutter. |
| II. Retention Schedules | Elaborate schedules corresponding to approved filing systems. Uniform schedules reviewed every five years. |
| III. Regular Review | Closed records regularly reviewed for intrinsic and informational value after expiry of initial retention period. |
| IV. Constant Weeding | Weed out records that have outlived utility to keep maintenance costs minimum. |
| V. Accessibility | Stored such that they are accessible to agencies that need to utilise them. |
| VI. Speedy Retrieval | Storage design must facilitate fast and efficient retrieval of records. |
| VII. Economy | Records occupy minimum space. Cost of storage equipment and retrieval must be low. |
Categorisation of Records
Permanent preservation. Kept with creator for at most 25 years, then jointly reviewed with NAI. Files surviving review are taken over by NAI.
Permanent + NAIPermanent preservation for administrative purposes, but not containing material requiring microfilming.
PermanentSecondary value. Reference value for a limited period not exceeding 10 years.
≤ 10 YearsRecord Retention Schedules — Four Types
| Type | Reference |
|---|---|
| Records pertaining to Accounts | Appendix 13 of General Financial Rules |
| Common to all Depts. (Establishment, Vigilance, Office Services) | Schedule issued by DARPG |
| Records referred in C.S. MOP | Appendix 28 of C.S. MOP |
| Substantive items of work of a Department | Departmental schedule drafted by Dept., vetted by NAI, reviewed every 5 years |
Transfer of Recorded Files
Pay Bill Registers have a prescribed retention period of 35 years and so remain in DRR for 34 years.
Retrieval of Records
If a preserved record cannot be retrieved, it is as good as destroyed
Records must be properly identified (exact file number, etc.) using key aids. Every custodian issues records only against a coloured requisition card. Purpose and identity of the current record must be indicated mandatorily.
Aids to Retrieve Records:
| Aid | Aid |
|---|---|
| a) Organisational History | f) Alphabetical List |
| b) Printed Index Heads | g) Precedent Books |
| c) Induction Note | h) Standing Guard File |
| d) Index Cards | i) Standing Note |
| e) File Registers | j) Reference Folder |
Review of Records
- ▸Reviewed after completion of indicated calendar years from closure
- ▸DRR distributes files to sections evenly spread over the year
- ▸Reviewed after completion of 25 years from year of opening
- ▸Review entrusted to those conversant with the subject matter
Disposition & Statutory Obligations
Mandatory Requirement under Public Records Rules, 1997
- ✖When records have outlived utility, they are weeded out (incinerator or shredder).
- ✅A 'Certificate of Destruction' (Form-6) under the Public Records Rules, 1997 is mandatory.
- ▸Every record-creating agency must designate one officer as DRO under intimation to NAI.
- ▸NAI is the apex body for managing Government records.
- ▸Linkage is maintained via periodic reports submitted to NAI.
GFR — Appendix 9: Destruction of Accounts Records
The destruction of records (including correspondences) connected with accounts is governed by these Rules, as prescribed with the concurrence of the Comptroller and Auditor-General.
Records Prohibited from Destruction
The following records shall on no account be destroyed:
- ⏱️(i) Papers relating to expenditure within the period of limitation fixed by law.
- 🏗️(ii) Papers relating to expenditure on projects, schemes, or works not completed, even if beyond the limitation period.
- 👤(iii) Papers relating to claims to service and personal matters affecting persons in service (except as indicated in the Annexure).
- 📜(iv) Papers relating to orders and sanctions of a permanent character, until such time as they are revised.
- ❗(v) Papers relating to records in respect of which an audit objection is outstanding.
Complete Retention Schedule — Sl. No. 1 to 13
| Sl. | Category | Description | Retention |
|---|---|---|---|
| 1. | Payments & Recoveries | Expenditure sanctions; Cash Books (DDOs); Contingent expenditure; Arrear claims; GPF papers | 2 years (typically 1 yr after audit); 10 years for Cash Books |
| 2. | Budget Estimates | Budget & Revised Estimates compiled by the Department | 3 Years |
| 3. | Service Books | (a) Officials with retirement benefits; (b) Other employees | 3 Years after pension order or ceasing service |
| 4. | Leave Account | (a) With retirement benefits; (b) Other employees | 3 Years after pension order or ceasing service |
| 5. | Service Records | Family Pension/DCRG nomination; LIC/CGEGIS; Date of Birth alteration; Previous service | 1–5 Years (DOB: 3 yrs) |
| 6. | Expenditure Statements | (a) Lower formations; (b) Dept. level; (c) Register GFR9 | Weed at end of FY / after Appropriation Accounts finalized |
| 7. | Surety Bonds | Executed for temporary or retiring Govt servants | 3 Years after Bond ceases to be enforceable |
| 8. | Pay Bills | (a) Pay Bill Register; (b) Office copies of Establishment bills; (c) Schedules; (d) Acquaintance Roll | 35 Years (Register/Office copies); 3 Years (Schedules/Rolls) |
| 9. | Muster Rolls | Muster Rolls for payments | Min. 3 Financial Years after relevant year |
| 10. | Bill Register | Maintained in Form TR-28-A | 5 Years |
| 11. | Paid Cheques | Returned by Bank to Audit/Accounts Office | 5 Years |
| 12. | Contracts | Files, papers, documents relating to contracts & agreements | 5 Years after contract fulfilled/terminated |
| 13. | Sub-vouchers (Secret Service) | Sub-vouchers relating to Secret Service Expenditure | 3 Years after expiry of FY |
Instructions on Record Retention
- 1.Reckoning for Files: Retention period for a file is reckoned from the year in which the file is closed (action completed), not from the year of recording.
- 2.Reckoning for Registers: For records other than files, period is counted from the year in which it has ceased to be current.
- 3.Exceptional Cases: Records may be retained for a longer period than specified if warranted by special features. However, records must never be retained for a shorter period than prescribed.
- 4.Linked Records: If a record is required for disposal of another record, the former will not be weeded out until all issues in the latter have been finally decided, even if its retention period has expired.
Notes on Destruction of Records
- (1)Before any pay bills/pay registers are destroyed, the service of the Government servants concerned should be verified under Rule 257.
- (2)Preservation periods for account records in Public Works Offices are prescribed separately by Government.
- (3)Destruction ordered in writing by Head of Department (or authority empowered by him) on expiry of period, counting from the last day of the latest financial year covered by the record.
- (4)A list of records pertaining to accounts audited by the Indian Audit and Accounts Departments must be submitted to the Audit Officer for opinion before destruction.
- (5)Full details shall be maintained permanently in each office of all records destroyed from time to time.
Files with Financial Implications
Files having financial implications and liable to be called by audit for inspection should be retained for five years after they have been recorded.
- ⚠️If an audit objection is received within the five-year period, the file will not be destroyed until the objection is settled to the satisfaction of audit.
- 🔍If local audit does not take place within five years, the Head of Office must ascertain from audit authorities whether they have any objection to weeding out.
A continuous and conscious effort should be made throughout the year to weed out unnecessary documents. The guiding principle is "Weed As You Go".
Destruction of Personnel & Establishment Records
| Sl. | Category | Sub-Head | Retention |
|---|---|---|---|
| 1. | Creation & Classification of Posts | (i) Continuance/revival; (ii) Conversion; (iii) Creation; (iv) Pay revision; (v) Upgrading | (i) 1 yr; (ii–iii,v) 10 yrs; (iv) Permanent |
| 2. | Review for Suitability | Establishment/Sanction Register | Permanent (old volume: 3 yrs when rewritten) |
| 3. | Arbitration & Litigation | — | 3 Years (not closed until proceedings are final) |
| 4. | Notices under Sec. 80 CPC | — | 1 Year (if followed by suit: 3 years) |
| 5. | Recruitment | Condonation of break in service | 5 Years |
| 6. | Advances | Rules & Orders; Specific grants | Permanent / 1 Year |
| 7. | Surety Bonds | Temp/retiring servants | 3 Years after Bond ceases enforceable |
| 8. | Pension / Retirement | Rules; Various pension types; Commutation | Permanent (issuing Depts); Commutation: 15 Years; Others: 1–5 Years |
Record Retention Schedule — Quick Reference
Retention Schedule for Records (MOP)
| Description of Record | Retention Period |
|---|---|
| Dak Register | 3 Years |
| Standing Guard Files | Permanent (weed out when revised) |
| Section Dispatch Register | 5 Years |
| Messenger Book | 3 Years |
| File Register | Permanent |
| File Movement Register | 3 Years |
| Register for Progress of Recording | 3 Years |
| Precedent Book | Permanent |
| List of Files Transferred to DRR | 25 Years |
| List of Files Transferred to National Archives | Permanent |
| Record Review Register | 1 Year |
| List of Files Received for Review | 1 Year |
| Record Requisition Slip (NAI) | Destroy after return to NAI |
| Monthly Progress Report on Recording | 1 Year |
| Register of Communications from MPs/VIPs | 3 Years |
| Register of Parliamentary Assurances | 3 Years |
| Check-lists for Periodical Reports | 1 Year |
| Inspection Reports | 1 Year after ATN is accepted |
Records of Administrative Value
- ⚖️1. Rights & Obligations — Evidence of rights or obligations of/against the government (property titles, deeds, awards, sanctions).
- 📜2. Major Policy Decisions — Including preparation or modification of legislation.
- 👥3. Committees & Working Groups — Constitution, functions, and working of important committees and working groups.
- 📚4. Lasting Precedents — Administrative memoranda, historical reports, legal opinions on important matters.
- 📖5. Rules & Regulations — Departmental guides or instructions of general application.
- 🏢6. Organisation & Staffing — Salient features of organisation and staffing of government departments and offices.
- 🏛️7. Important Litigation — Papers relating to important litigation or 'causes celebres' involving the administration.
Records of Historical Importance
- 🌱1. Origin of a department — how it was created, organised, functioned, and dissolved.
- 🏆2. Accomplishments — data on what the department/agency accomplished (samples or annual reports).
- 🔀3. Policy Change Indicators — (a) Summaries for Ministers, (b) Committee appointments, (c) Notes for Cabinet or Cabinet Committees.
- ⚙️4. Policy Implementation — instructions for executing agencies and relevant forms.
- 🌐5. Public & International Events — causing interest/controversy on a national or international plane.
- 📊6. Trends & Developments — political, social, economic developments, including unpublished statistical data.
- 📰7. Citations in official publications.
- 🔬8. Scientific or technical research and development.
- 📍9. Local interest matters not reasonably available locally, or covering the whole country.
- 🗿10. Obsolete activities, abortive schemes in important fields.
- 📜11. Departmental sources — genuine historical sources (biographical/antiquarian interest).
Destruction of Personnel & Establishment Records
| Sl. | Category | Sub-Head | Retention | Remarks |
|---|---|---|---|---|
| 1. | Creation & Classification of Posts | (i) Continuance; (ii) Conversion; (iii) Creation; (iv) Pay revision; (v) Upgrading | (i) 1 yr; (ii–iii,v) 10 yrs; (iv) Permanent | Noted in Establishment/Service Register |
| 2. | Review for Suitability | Establishment/Sanction Register | Permanent | Old volume kept 3 yrs when rewritten |
| 3. | Arbitration & Litigation | — | 3 Years | File not closed until proceedings are final |
| 4. | Notices under Sec. 80 CPC | — | 1 Year | If followed by suit: 3 years |
| 5. | Recruitment | Condonation of break in service | 5 Years | Entry in service record required |
| 6. | Advances | Rules & Orders; Specific grants | Permanent / 1 Year | Subject to entries in pay bill register |
| 7. | Surety Bonds | Temp/retiring servants | 3 Years after Bond ceases enforceable | |
| 8. | Pension / Retirement | Rules; Various types; Commutation | Permanent (issuing Depts); Commutation: 15 Years; Others: 1–5 Years |